Cedarwood Primary School

Communication

At Cedarwood, we pride ourselves on being an open and welcoming school with strong communication between staff and families. We value our partnership with parents and carers and always welcome the opportunity to talk, listen and discuss how we can make things even better.

Questions or concerns

If you have a question or concern about your child, their class teacher should usually be your first point of contact. They know your child well and will often be able to help quickly.

If your concern cannot be resolved at this stage, please make an appointment to speak with Mrs Shute, Headteacher. Where a matter remains unresolved, it can then be referred through the school’s Complaints Procedure and, where appropriate, to the Governing Body.

Our aim is always to listen, understand and work together positively to find a way forward.

Safeguarding concerns

If you have a safeguarding concern about a child, please report this immediately to Mrs Youngs, our Designated Safeguarding Lead, or to Mrs Shute or Mrs Ward, our Alternate Designated Safeguarding Leads.

Complaints Procedure

We want to resolve concerns quickly, fairly and effectively and, wherever possible, through positive and informal communication. If a concern cannot be resolved informally, our full Complaints Procedure explains the next steps and can be found below.

Suffolk County Council also provides advice for parents and carers about raising a concern regarding a school or their child’s education.